Univer Construction | Trusted Construction Company in Mombasa, Kenya

1. Introduction / Overview

1.1 Purpose of the Privacy Policy

This Privacy Policy explains how the Company collects, uses, manages, and protects personal information obtained through its website, digital platforms, and business interactions. The purpose of this policy is to ensure transparency regarding the types of information that may be collected from users and how such information is processed in the course of providing construction, building, and related services. The Company recognises that privacy is an important concern for individuals and organisations interacting with its services. As such, this policy is designed to inform website visitors, clients, contractors, suppliers, and other stakeholders about the Company’s practices regarding the collection, storage, use, disclosure, and protection of personal information. This Privacy Policy aims to ensure that all personal information handled by the Company is treated with appropriate care, confidentiality, and responsibility. The Company strives to comply with applicable privacy laws, data protection regulations, and industry best practices to ensure that information entrusted to it is safeguarded against misuse, unauthorised access, disclosure, or alteration. By accessing the Company’s website, submitting information through online forms, requesting services, or engaging in any form of communication with the Company, users acknowledge that they have read, understood, and agreed to the terms outlined in this Privacy Policy. If a user does not agree with the practices described in this policy, they are encouraged to discontinue the use of the Company’s website and services. This policy may be updated periodically to reflect changes in legal requirements, technological developments, or business operations. Users are encouraged to review this page regularly to remain informed about how their information is protected.

1.2 Scope of the Policy

Visitors who access and browse the Company’s website.
Individuals who contact the Company through online forms, email, phone calls, or other communication channels.
Clients who request or receive construction, building, or related services.
Suppliers, subcontractors, consultants, and vendors who collaborate with the Company.
Job applicants who submit employment inquiries or applications through the website or other digital channels.

This Privacy Policy applies to all personal information collected, processed, or stored by the Company through its website, online communication channels, and business operations. The policy governs how the Company manages information obtained from individuals and entities who interact with the Company in various capacities. The policy applies to, but is not limited to, the following groups: The scope of this policy covers information collected through various methods, including website forms, direct communication, project-related interactions, marketing activities, and automated technologies such as cookies or website analytics tools. It is important to note that this Privacy Policy applies only to information collected and processed directly by the Company. The Company’s website may contain links to third-party websites, services, or platforms that operate independently. The Company does not control and is not responsible for the privacy practices of those external websites. Users are advised to review the privacy policies of any third-party sites they visit.

1.3 Commitment to Privacy

The Company is committed to protecting the privacy and confidentiality of personal information provided by individuals and organisations that interact with its services. Safeguarding this information is considered a fundamental aspect of maintaining trust, professionalism, and responsible business operations. The Company adopts reasonable administrative, technical, and organisational measures to ensure that personal information is collected, processed, and stored securely. These measures are designed to prevent unauthorised access, loss, misuse, disclosure, or alteration of sensitive information. Only authorised personnel who require access to personal information for legitimate business purposes are permitted to handle such data. The Company also works with trusted service providers and partners who are expected to adhere to appropriate data protection standards and confidentiality obligations. In addition, the Company strives to limit the collection of personal information to what is necessary for providing services, responding to inquiries, improving user experience, and fulfilling legal or contractual obligations. Personal information is not retained longer than necessary and is managed in accordance with relevant data protection principles. Through ongoing review and improvement of internal processes, the Company seeks to maintain high standards of privacy protection and responsible data management. Protecting the personal information of clients, partners, and website visitors remains an important priority in all aspects of the Company’s operations.

2. Information We Collect

The Company may collect certain types of information from individuals who interact with its website, request services, communicate with the Company, or otherwise engage with its business operations. The information collected helps the Company respond to inquiries, provide services, improve website functionality, and maintain effective communication with clients and partners. The Company is committed to collecting only the information that is reasonably necessary to operate its services, respond to requests, and ensure the efficient delivery of construction and related services.

2.1 Personal Information

Personal information refers to any information that can reasonably be used to identify an individual either directly or indirectly. The Company may collect personal information when users voluntarily provide such information through website forms, email correspondence, phone communication, or other direct interactions. The types of personal information that may be collected include, but are not limited to: Basic Contact Information This may include a user’s full name, email address, phone number, and physical address. Such information is typically provided when a user submits a contact request, requests a quotation, schedules a consultation, or communicates with the Company regarding services. These details allow the Company to respond to inquiries, provide requested information, coordinate project discussions, and maintain communication throughout the course of service delivery. Identification Documents (Where Applicable) In certain situations, particularly where required for contractual, regulatory, or project verification purposes, the Company may request additional identification details. This could include documents used to verify the identity of clients, project owners, or authorised representatives involved in construction agreements. Such documentation is only requested when necessary for legitimate business or legal purposes, and the Company takes appropriate steps to ensure that any sensitive information provided is handled securely and confidentially. The Company does not request excessive or unnecessary personal data and aims to limit the collection of sensitive information unless it is essential for the completion of specific services or compliance with applicable regulations.

2.2 Non-Personal Information

Internet Protocol (IP) address
Device type or operating system
Browser type and version
Pages visited on the website
Time and duration of website visits
Referring websites or search engines
Basic interaction data relating to website navigation

In addition to personal information, the Company may collect certain non-personal information automatically when users visit or interact with the website. Non-personal information refers to technical or usage-related data that does not directly identify a specific individual. Examples of such information may include: This type of information is typically used for analytical purposes and helps the Company understand how visitors use the website. The insights gathered from such data allow the Company to improve website performance, optimise user experience, and ensure that online services function effectively. It is important to note that the Company only collects basic technical information necessary for website functionality and general analytics, and this data is not used to personally identify individual users.

2.3 How Information Is Collected

Complete contact or inquiry forms on the website
Request service quotations or consultations
Send emails or messages to the Company
Communicate through phone calls or other direct channels
Provide information during project discussions or service engagements

Information may be collected through a variety of methods when users interact with the Company’s website, services, or communication channels. Information Collected Directly Most personal information is collected directly from users when they voluntarily provide it to the Company. This may occur when users: Providing such information is entirely voluntary; however, certain details may be necessary in order for the Company to respond effectively to inquiries or provide requested services. Information Collected Automatically Some information may also be collected automatically when users access or navigate the website. This typically occurs through standard web technologies such as cookies, server logs, or website analytics tools. These technologies allow the Company to gather limited technical data about how the website is used, including which pages are visited, how users move through the website, and whether certain features function properly. The automatically collected information is generally used to maintain website performance, identify potential technical issues, and improve the overall user experience. The Company does not use these technologies to collect excessive personal data or to track users beyond what is necessary for basic website operation and analytics. Users may choose to adjust their browser settings to manage or disable certain cookie functions if they prefer not to have such information collected automatically.

3. 3. Use of Information

The Company uses the information it collects in a responsible and transparent manner to support its business operations, improve service delivery, and maintain effective communication with clients, partners, and website users. Personal and non-personal information collected through the website or through direct interactions is used strictly for legitimate business purposes and in accordance with applicable privacy principles. The Company does not sell, rent, or misuse personal information. All data collected is handled with appropriate care and is used only where necessary to fulfil service requests, maintain business operations, improve user experience, and comply with legal obligations.

3.1 To Provide Services and Information

Respond to service inquiries or consultation requests
Provide project information or construction-related guidance
Prepare estimates, proposals, or project documentation
Manage ongoing construction or building projects
Facilitate communication between the Company and clients during project execution

One of the primary reasons the Company collects information is to provide construction, building, and related services effectively. Information provided by clients or potential clients allows the Company to understand project requirements, respond to inquiries, prepare quotations, and coordinate service delivery. Personal information may be used to: Without certain basic information, the Company may not be able to properly assess project needs or deliver requested services. For this reason, some information may be required when individuals request construction services or related assistance.

3.2 To Communicate With Clients or Potential Clients

Respond to inquiries submitted through the website or other communication channels
Provide updates regarding service requests or ongoing projects
Clarify project requirements or schedules
Send important notifications related to services or contractual agreements
Follow up on inquiries or service consultations

The Company may use contact information provided by users to communicate regarding services, inquiries, or business-related matters. Effective communication is essential in construction and building projects, where coordination, updates, and consultations are often necessary. Information may be used to: Communication may occur through email, telephone, messaging platforms, or other appropriate communication methods depending on the information provided by the user. The Company aims to ensure that all communication remains relevant, professional, and necessary for business purposes.

3.3 Marketing and Promotional Communication (With Consent)

Updates on new construction services or project capabilities
Announcements regarding company developments or achievements
Informational content related to building, construction, or property improvement

In some cases, the Company may use contact information to share updates about services, promotions, new offerings, or relevant company announcements. These communications are typically intended to inform clients and potential clients about services that may be of interest to them. Marketing communication may include: The Company will only send marketing or promotional messages where appropriate consent has been provided or where such communication is reasonably expected in the context of an existing business relationship. Users who receive marketing communications may choose to opt out or unsubscribe from such messages at any time.

3.4 To Improve Website Functionality and Services

Understand which pages or services attract the most interest
Identify technical issues affecting website performance
Improve navigation, accessibility, and content structure
Enhance the overall user experience for visitors

Information collected from website interactions, particularly non-personal data, may be used to evaluate how visitors use the website and how its features perform. This allows the Company to improve the structure, usability, and performance of its online presence. Such information may help the Company to: These insights allow the Company to refine its website and ensure that users can easily access the information or services they are seeking.

3.5 Legal and Regulatory Compliance

Complying with contractual obligations
Meeting regulatory requirements applicable to construction and business operations
Protecting the rights, property, or safety of the Company, its clients, or third parties
Preventing fraudulent, unlawful, or harmful activities

In certain circumstances, the Company may use or disclose information where it is required to comply with applicable laws, regulations, or legal obligations. This may include responding to lawful requests from government authorities, regulatory bodies, or legal proceedings. Information may be used for legal purposes such as: Where disclosure of information is legally required, the Company will take reasonable steps to ensure that such disclosure is limited to what is necessary under the circumstances.

4. Sharing of Information

The Company respects the confidentiality of personal information and does not sell, trade, or rent personal data to third parties for their independent marketing or commercial purposes. However, in certain circumstances, it may be necessary to share limited information with trusted parties in order to operate the Company’s services, comply with legal obligations, or facilitate legitimate business activities. Any sharing of information is conducted responsibly and only where there is a valid business, legal, or operational reason. The Company aims to ensure that any third parties receiving such information are required to handle it in accordance with appropriate confidentiality and data protection standards.

4.1 Third-Party Service Providers

Website hosting providers responsible for maintaining the online platform
Email communication services used to send and receive messages
Payment processing platforms used where online transactions are applicable
Cloud storage or data management services
Website analytics providers that help monitor and improve website performance

The Company may share certain information with third-party service providers that assist in supporting the Company’s operations and digital infrastructure. These service providers perform functions that help the Company maintain its website, communicate with clients, and manage administrative processes. Examples of third-party service providers may include: These third parties are granted access only to the information necessary to perform their specific services on behalf of the Company. They are generally required to handle such information securely and to use it only for the purposes agreed upon. The Company takes reasonable steps to work with reputable service providers that maintain appropriate security and privacy standards.

4.2 Legal and Regulatory Requirements

Compliance with court orders, subpoenas, or legal proceedings
Requests from regulatory authorities or government agencies
Compliance with laws governing construction, business operations, taxation, or public safety
Protection of the Company’s legal rights and interests

The Company may disclose personal information when required to do so under applicable laws, regulations, or lawful government requests. This may occur where disclosure is necessary to comply with legal obligations or to respond to official requests from authorities. Such disclosures may occur in situations including, but not limited to: Where possible, the Company aims to limit the information disclosed to only what is reasonably required to meet the legal obligation.

4.3 Business Transfers

In the event that the Company undergoes a business transition such as a merger, acquisition, restructuring, sale of assets, or other form of corporate reorganisation, personal information held by the Company may be transferred as part of the business assets involved in the transaction. Such transfers are typically necessary to ensure the continuity of services and operations. Any organisation acquiring or merging with the Company would generally be expected to honour existing privacy commitments and handle personal information in accordance with applicable data protection standards. Users may be notified through appropriate communication channels or website notices if such a transition significantly affects the handling of personal information.

4.4 Assurance of Confidentiality

The Company places strong importance on maintaining the confidentiality of personal information entrusted to it. When information is shared with authorised third parties or internal personnel, appropriate measures are taken to ensure that such information is handled responsibly and securely. Access to personal information is generally restricted to individuals who require it to perform legitimate business functions, such as project coordination, customer support, or administrative management. These individuals are expected to handle information with care and in accordance with internal confidentiality practices. The Company also strives to ensure that any external partners or service providers receiving personal information adhere to appropriate confidentiality obligations and maintain suitable safeguards to protect the information from misuse or unauthorised disclosure. Through these practices, the Company aims to maintain a high level of trust and accountability in the way personal information is managed and shared.

5. Cookies and Tracking Technologies

The Company’s website may use cookies and similar tracking technologies to enhance user experience, maintain website functionality, and gather limited analytical information about how visitors interact with the website. These technologies help ensure that the website operates efficiently while also providing insights that allow the Company to improve its digital services. Cookies are small text files stored on a user’s device when they visit a website. These files enable the website to recognise returning visitors, remember certain preferences, and collect basic technical information that assists in maintaining and improving the website’s performance. The Company only uses cookies and tracking technologies in a responsible manner and aims to collect minimal information necessary for the proper operation and improvement of the website.

5.1 Types of Cookies Used

The Company may use different categories of cookies to support the operation of the website and enhance the overall browsing experience. Essential Cookies Essential cookies are necessary for the basic operation of the website. These cookies enable core functionality such as page navigation, secure access to certain sections of the website, and the proper display of website content. Without these cookies, some parts of the website may not function correctly. Essential cookies typically do not collect personal information and are used solely to support the technical functioning of the website. Analytics Cookies Analytics cookies help the Company understand how visitors interact with the website. These cookies collect basic information such as which pages are visited, how long users stay on certain pages, and how users navigate through the website. This information is generally aggregated and anonymised, meaning it does not directly identify individual users. The insights gathered from analytics cookies allow the Company to improve website structure, optimise content, and enhance overall usability. Marketing Cookies In certain cases, marketing cookies may be used to support promotional or marketing-related activities. These cookies may help the Company measure the effectiveness of marketing campaigns or understand user interest in certain services. Marketing cookies are typically used only where appropriate and may rely on user consent where required by applicable privacy standards.

5.2 Purpose of Cookies

Maintaining the technical functionality of the website
Recognising returning visitors and maintaining session information
Understanding user behaviour and website interaction patterns
Improving website performance and content organisation
Supporting analytics that help identify areas for improvement

Cookies serve several practical purposes that help ensure the website operates effectively and provides a smooth browsing experience for users. The primary purposes of cookies include: By analysing general usage patterns, the Company can make informed decisions about how to improve website design, navigation, and content accessibility. It is important to note that the Company collects only basic technical information through cookies, and such information is not used to personally identify individual visitors unless voluntarily provided through other means such as contact forms.

5.3 Managing or Disabling Cookies

Disable certain cookies entirely
Delete existing cookies from their device
Configure browser settings to notify them when cookies are being used

Most web browsers automatically accept cookies by default. However, users have the option to control how cookies are handled through their browser settings. Individuals who prefer not to allow cookies may modify their browser settings to block or delete cookies stored on their device. Users may choose to: It should be noted that disabling certain cookies, particularly essential cookies, may affect the functionality of the website. Some features or sections of the website may not operate as intended if cookies are restricted. Users who wish to manage their cookie preferences should consult the help section of their browser, where instructions are typically provided for adjusting privacy and cookie settings. The Company aims to respect user preferences regarding cookies while ensuring that essential website functions continue to operate properly.

6. Data Security

Measures in place to protect data (encryption, secure storage)
Limitations of security measures
Reporting data breache6. Data Security
The Company recognises the importance of safeguarding personal information and is committed to implementing reasonable security measures to protect the data collected through its website and business operations. Protecting personal information against unauthorised access, misuse, loss, alteration, or disclosure is considered a critical responsibility.
To achieve this, the Company maintains appropriate administrative, technical, and organisational safeguards designed to protect the confidentiality and integrity of personal information. While no system can guarantee absolute security, the Company strives to maintain industry-appropriate standards that reduce potential risks associated with data handling.
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6.1 Measures Implemented to Protect Data
The Company employs various security practices intended to protect personal and technical information collected from website users, clients, and business partners. These measures are designed to prevent unauthorised access and to ensure that information remains secure throughout its lifecycle.
Security measures may include, but are not limited to:
Secure Data Transmission
Where applicable, the Company uses encryption technologies to protect information transmitted through the website. Encryption helps ensure that data exchanged between a user’s device and the website server cannot be easily intercepted or read by unauthorised parties.
Secure Storage Systems
Personal information collected by the Company is stored using secure systems designed to protect against unauthorised access, accidental loss, or misuse. Access to stored data is generally restricted to authorised personnel who require the information to perform legitimate business duties.
Access Controls
The Company maintains internal access control procedures that limit the availability of sensitive information to authorised employees, contractors, or service providers who need such information for operational purposes. Individuals with access to personal information are expected to handle it responsibly and in accordance with confidentiality obligations.
Operational Safeguards
Additional safeguards may include regular system monitoring, secure server infrastructure, and the use of trusted technology providers that maintain recognised security standards. These practices are intended to help protect the integrity and reliability of the Company’s systems.
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6.2 Limitations of Security Measures
While the Company makes reasonable efforts to protect personal information, it is important to recognise that no method of transmitting or storing information over the internet can be completely secure. Technological systems, networks, and digital platforms may be vulnerable to unforeseen risks despite the implementation of protective measures.
As a result, the Company cannot guarantee absolute security of information transmitted through the website or stored within its systems. Users who choose to provide personal information online do so with the understanding that certain risks may exist when transmitting data over the internet.
The Company continually reviews its security practices and seeks to improve its protective measures as technologies evolve and new security standards emerge.
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6.3 Reporting and Responding to Data Breaches
In the unlikely event that a security incident or data breach occurs that may affect personal information, the Company will take appropriate steps to investigate the situation and minimise potential harm.
Such steps may include:
Identifying and addressing the source of the security incident
Implementing corrective actions to prevent further unauthorised access
Assessing the scope and potential impact of the breach
Notifying relevant authorities or affected individuals where required by applicable laws or regulations
The Company is committed to responding promptly and responsibly to any security incidents and to improving internal safeguards where necessary to prevent similar occurrences in the future.
Individuals who believe their personal information may have been compromised or who notice suspicious activity related to their interaction with the Company’s website are encouraged to report their concerns through the Company’s official contact channels so that the matter can be reviewed and addressed appropriately.
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7. Data Retention

The Company retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, and resolving disputes where applicable. The Company recognises the importance of responsible data management and aims to avoid keeping personal information longer than is reasonably required. Appropriate procedures are maintained to ensure that information is reviewed periodically and either securely stored or disposed of when it is no longer needed for legitimate business or legal purposes.

7.1 Duration of Personal Information Retention

Personal information provided by website users, clients, or business partners may be retained for different periods depending on the nature of the information and the purpose for which it was collected. For example, information submitted through website inquiry forms or communication channels may be retained for a reasonable period in order to respond to inquiries, provide requested services, or maintain records of communication. Client-related information connected to construction projects or service agreements may be retained for a longer period where necessary to support project documentation, contractual obligations, warranty matters, or administrative records. Where applicable, certain information may also be retained to comply with legal, accounting, or regulatory requirements that apply to business operations within the construction and service industries. Once the information is no longer required for these purposes, the Company aims to take appropriate steps to remove or anonymise it.

7.2 Criteria Used to Determine Retention Periods

The nature of the information and its relevance to ongoing services
Contractual obligations related to construction projects or service agreements
Legal or regulatory requirements that require certain records to be maintained
Business and administrative needs such as documentation, auditing, or dispute resolution
The need to maintain communication records for client support or service follow-up

The length of time that personal information is retained may vary depending on several factors. The Company evaluates retention periods based on the specific purpose for which the data was collected and the operational needs associated with that information. Factors considered when determining retention periods may include: By evaluating these factors, the Company seeks to ensure that personal information is retained only where there is a clear and legitimate reason to do so.

7.3 Secure Disposal of Data

Permanent deletion of electronic records from secure systems
Removal or anonymisation of personal identifiers
Secure destruction of physical documents containing personal information
8. User Rights
The Company recognises that individuals have certain rights regarding the personal information they provide. These rights are intended to give users reasonable control over how their information is accessed, corrected, used, and managed.
The Company is committed to respecting these rights and will take appropriate steps to respond to legitimate requests concerning personal information held by the Company. Individuals may exercise their rights by contacting the Company through the contact details provided within this Privacy Policy.
Where appropriate, the Company may request reasonable verification of identity before processing certain requests in order to protect personal information from unauthorised access.
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8.1 Access to Personal Information
Individuals have the right to request access to the personal information that the Company may hold about them. This right allows users to understand what information has been collected, how it is being used, and whether it is being processed in accordance with this Privacy Policy.
Upon receiving a valid request, the Company may provide a summary or copy of the relevant personal information held in its records, subject to reasonable limitations. In some situations, access may be restricted where disclosure would violate legal obligations, compromise the privacy of other individuals, or interfere with ongoing legal or regulatory matters.
The Company aims to respond to such requests within a reasonable timeframe and in accordance with applicable legal requirements.
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8.2 Correction of Inaccurate or Incomplete Information
The Company strives to maintain accurate and up-to-date records. However, individuals may request that the Company correct or update personal information that is inaccurate, outdated, or incomplete.
If a user believes that any information held by the Company is incorrect, they may submit a request for correction. The Company will review the request and, where appropriate, update the information in its records to ensure accuracy.
Maintaining accurate information helps the Company provide better service, maintain effective communication, and avoid misunderstandings during project or service engagements.
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8.3 Requests for Deletion of Personal Information
Individuals may request that the Company delete or remove certain personal information that has been collected from them. The Company will consider such requests where the information is no longer necessary for the purposes for which it was originally collected.
However, it is important to note that deletion requests may not always be fulfilled immediately or completely if the Company is required to retain certain records for legitimate reasons. Such reasons may include legal obligations, contractual requirements, financial recordkeeping, dispute resolution, or compliance with regulatory standards.
Where deletion is possible, the Company will take reasonable steps to remove or anonymise the relevant information in a secure manner.
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8.4 Opt-Out of Marketing Communications
Individuals who have previously agreed to receive marketing or promotional communications from the Company have the right to opt out of such communications at any time.
Users may withdraw their consent to receive marketing messages by:
Following the unsubscribe instructions included in marketing communications
Contacting the Company directly and requesting removal from promotional mailing lists
Once a user opts out, the Company will make reasonable efforts to ensure that the individual no longer receives marketing-related messages, although certain service-related communications may still be sent where necessary.
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8.5 Complaint Procedures
If an individual believes that their personal information has been handled in a manner that is inconsistent with this Privacy Policy or applicable privacy standards, they may raise a complaint with the Company.
Complaints may be submitted through the official contact channels provided in this policy. Upon receiving a complaint, the Company will review the matter carefully and may take appropriate steps to investigate the concern.
Where necessary, the Company may request additional information in order to properly assess the issue. The Company aims to address privacy-related concerns in a fair and timely manner and will make reasonable efforts to resolve complaints in accordance with applicable privacy principles.
Individuals who remain dissatisfied with the outcome of their complaint may have the option to seek further guidance or raise the matter with relevant regulatory authorities where applicable.
9. Third-Party Links
The Company’s website may contain links to third-party websites, platforms, or services that are not operated or controlled by the Company. These links are provided solely for user convenience and do not imply any endorsement or responsibility for the content, practices, or services of the linked sites.
Users accessing third-party websites should be aware that the Company has no control over these sites and cannot guarantee the privacy, security, or accuracy of information collected by them.
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9.1 Disclaimer Regarding Third-Party Links
While the Company makes reasonable efforts to include links to reputable third-party sites, it cannot be held responsible for any content, materials, products, services, or information available on external websites. The presence of a link does not constitute a recommendation, endorsement, or approval of any content, product, or service offered by these third parties.
Users are encouraged to exercise caution when accessing external websites and to review the terms, conditions, and privacy policies of any third-party sites they visit.
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9.2 Privacy Responsibility of Third Parties
The Company is not responsible for the collection, use, or protection of personal information by third-party websites, platforms, or services. Each third party has its own privacy practices, which may differ from those of the Company.
Before submitting any personal information to a third-party website, users should carefully review that website’s privacy policy to understand how their data may be collected, used, stored, and shared.
The Company strongly encourages users to ensure that they are comfortable with the privacy practices of any external site before providing personal information or engaging with its services.
Through these disclaimers, the Company seeks to clarify that while it provides access to third-party resources, the responsibility for privacy compliance and information security on external platforms lies solely with the third party.
10. Children’s Privacy
The Company is committed to protecting the privacy of children and ensuring that its website and services are appropriate for users of all ages. The Company recognises the special considerations required when handling information related to minors and takes steps to avoid the collection of personal information from children under the age of 18 without appropriate consent.
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10.1 Age Restrictions
The services and content provided on the Company’s website are intended for use by individuals who are at least 18 years of age or are legally capable of entering into agreements in their jurisdiction. Access to certain features, services, or communications may be restricted for users under this age.
Users below the age of 18 should not provide personal information to the Company unless authorised by a parent, guardian, or other legal representative. By using the website or submitting information, users affirm that they meet the minimum age requirement or have the necessary consent from a responsible adult.
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10.2 No Intentional Collection from Minors
The Company does not knowingly collect, maintain, or use personal information from children under the age of 18 without verifiable parental or guardian consent. Any forms or communication channels that request personal information are intended for adults or for minors under the supervision of their parents or legal guardians.
If the Company becomes aware that it has unintentionally collected personal information from a child under the age of 18 without consent, the Company will take prompt steps to delete the information from its records and ensure it is no longer used for any purpose.
Parents, guardians, or responsible adults who believe that the Company has collected personal information from a minor without proper consent are encouraged to contact the Company immediately using the contact information provided in this Privacy Policy. The Company will investigate the matter and take appropriate action to protect the privacy of the child.
By implementing these measures, the Company ensures that children’s privacy is respected and that the website remains a safe and responsible environment for all users.

When personal information is no longer required for business, legal, or operational purposes, the Company takes reasonable steps to ensure that such information is disposed of securely. The objective of secure disposal is to prevent unauthorised access to or recovery of sensitive information after it is no longer needed. Depending on how the information is stored, secure disposal practices may include: The Company strives to ensure that all disposal processes are conducted in a manner that protects the confidentiality of individuals and prevents misuse of previously collected information. Through these practices, the Company aims to maintain responsible data management and reduce the risks associated with unnecessary data retention.

11. Changes to the Privacy Policy

The Company may update or revise this Privacy Policy from time to time in response to changes in legal requirements, business practices, technological developments, or operational needs. Users are encouraged to periodically review the Privacy Policy to stay informed about how the Company collects, uses, and protects personal information. The Company is committed to transparency and strives to ensure that any updates are communicated in a clear and timely manner. Users who continue to access the website or engage with the Company’s services after a policy update are considered to have accepted the revised Privacy Policy.

11.1 How Updates Are Communicated

Posting the revised Privacy Policy on the Company’s website with clear visibility
Notifying registered clients or users via email or other direct communication channels, where applicable
Displaying notices or alerts on the website highlighting significant changes to privacy practices

Updates to this Privacy Policy may be communicated through multiple channels to ensure users are aware of the changes. Such communications may include: Minor updates, such as clarifications or technical amendments that do not materially affect how information is collected or used, may be implemented without direct notification. Users are therefore encouraged to review the Privacy Policy regularly to remain aware of any modifications.

11.2 Effective Date of Policy

The Privacy Policy is effective as of the date indicated at the top of this document. Any revisions made to the policy will include an updated effective date to reflect the most current version. The effective date indicates when the terms and practices outlined in the policy are in force. All information collected, used, or shared after the effective date will be governed by the most current version of the Privacy Policy. By maintaining an updated and clearly communicated Privacy Policy, the Company ensures that users are informed about their privacy rights and how their personal information is managed over time.

12. Contact Information

The Company is committed to maintaining transparency and providing clear avenues for users to raise questions, exercise their privacy rights, or address concerns related to the handling of personal information. Individuals who wish to contact the Company regarding privacy matters are encouraged to use the communication channels provided below.

12.1 Company Contact Details for Privacy Questions

Email: info@univerconstruction.com
Phone / WhatsApp: +254 713 130089

For any questions, requests, or concerns regarding this Privacy Policy, or the collection, use, or disclosure of personal information, users may contact the Company through the following channels: These contact points are monitored during regular business hours, and the Company will make reasonable efforts to respond to inquiries or requests in a timely and professional manner. Users are encouraged to provide sufficient information when submitting inquiries to allow the Company to respond accurately and efficiently.

12.2 Data Protection Officer or Responsible Person

Responsible Person / Data Protection Officer
Email: info@univerconstruction.com
Phone / WhatsApp: +254 713 130089

The Company has designated a responsible person to oversee privacy compliance and data protection practices. This individual is responsible for addressing privacy-related concerns, ensuring adherence to applicable data protection regulations, and implementing measures to safeguard personal information. For privacy inquiries, complaints, or requests regarding personal data, users may direct their communication to: The Company treats all communications regarding privacy seriously and will take appropriate steps to investigate and respond to concerns in accordance with applicable legal standards and internal policies. This completes a comprehensive, professional Privacy Policy for a building and construction company, ready for Word or website implementation.

Terms and Conditions